~ From off-the-track thoroughbred to sport horse ~
Every business approaches Service Level Management (SLM) differently. There are some standard best practices that can be used as a guide. This includes: describing the services provided and what is not included to avoid misinterpretation and assumptions by either party; identifying performance metrics, including the definition and method of measuring, and a timeline of turnaround time in establishing the responsibilities and escalation processes, and negotiating service tradeoffs or costs.
SLM also makes sure that everyone is on the same page, so that departments don’t have to fight over who is responsible for what. This is especially important if you work with external vendors. Writing down SLAs clearly can prevent the possibility of miscommunication, which could result in delays in delivery, poor performance metrics, and unhappy customers.
SLM can also assist you http://www.slm-info.org/2020/05/07/what-is-slm/ remain flexible by continuously monitoring and reviewing the service levels and services. You can then make quick changes as needed.
You can also enhance the quality of your service to achieve or surpass your expectations. You might, for example, want to increase the speed of your website. However, past a certain threshold, users won’t notice an improvement which means you won’t benefit from the effort.
SLAs are often a major attraction for potential customers, because they present an exact picture of what their investment in your service will be. Having a team dedicated to SLM can be a great idea because it means that their efforts will not be ignored or neglected in the event that the contract has been signed.